system implementation.

Introducing systems that really work.

Successful system implementation starts with ensuring you select the right system for the job, and for the people who are going to be using it or who will be affected by it. 

It is a multi-faceted, multi-staged project in its own right, that is not just about the outcome at the end, but the process it takes to get there.

Is your new system right for your business?

Are you thinking about implementing a new system? 

Does business growth mean you can finally afford a more comprehensive platform for managing operations? Has your service changed and your systems need to change with it? Have you set your sights on new heights, on chasing down competitors or confirming your position at the top?

Regardless of the reason, the decision to implement a new system is most often driven by a goal to improve; to streamline or update so you can enhance your business and the experience it offers your people or your clients. 

Making sure this positive decision is accompanied by a positive outcome starts with selecting the right solution for your business. 

Understanding your business requirements accurately and building knowledge of the needs, skills and pain points of your people, will help ensure you choose a system that will meet your challenge, appeal to your employees and improve your culture and business growth.

So how do you select a system that will work?

System implementation is a process

At ReFocus Consulting, we know system implementation is not a simple decision, it is a complex, multi-step process. We work with you to combine aspects of all of our service offerings to help you implement your new system with success. 

Beginning with analysis, we dive into your business to discover and define the problem and what exactly will be required of a solution that will work. 

We introduce evidence-based and best practice project management methodology, so we have a clear road map that helps guarantee outcomes and return on investment.

We encourage and guide structured change management at an individual, project and business level, using globally-recognised models, so you have optimal uptake and adoption. 

Successful system implementation is a process; one we know how to get right.

Here’s how we can help you get it right too:

SYSTEM SELECTION
This is one of the most important steps in the process! Get it right and your path to success is much smoother! We identify the problem you are aiming to solve, your business requirements and objectives, to help you find a suitable solution.
SYSTEM SELECTION
PROJECT AND CHANGE MANAGEMENT
We plan your system implementation from start to finish, implementing key change management methodology to improve adoption.
PROJECT AND CHANGE MANAGEMENT
STAKEHOLDER LIAISON
Opening up communication, we reach out to stakeholders at key points to collect knowledge, feedback, provide guidance and improve transparency.
STAKEHOLDER LIAISON
USER TESTING
Introducing the system to the real world for the first time, we put it to the test, working with future users to demonstrate its capabilities through rigorous scenario-based tasks.
USER TESTING
TRAINING
We design and facilitate training sessions that introduce your people to your new system, show them how to use it and ensure comfortable adoption.
TRAINING
MONITOR USAGE
Once implemented, the work doesn't stop! We monitor usage by employees and apply corrective tactics to improve efficiency and long-term adoption.
MONITOR USAGE

Ready to implement a new system?

We are here and waiting for your call or email! You bring the challenge and we’ll bring decades of knowledge and experience, evidence-based methodology, ears primed and ready to listen, and the capacity to have a genuine, heart-felt chuckle at even the ‘daddest’ of dad jokes!